Important Alerts

Inclement Weather Alert!!
ISS is operating virtually Friday, February 19 through Tuesday, February 23.  The ISS lobby is closed during this time.


If a student is experiencing problems at the port-of-entry or is being detained by the government, call 979-845-1824 and press 2 to be taken to the call attendant.  More information about informing ISS about an emergency can be found at

Scam Calls (February 10, 2021)

International Students are being targeted by scam calls.  DO NOT PURCHASE GIFT CARDS TO PAY THE SCAM CALLER!!!


Spring 2021 Guidance Update

January 29, 2021

We have updated our COVID-19 FAQ page with up to date information for all students (prospective, current, and graduated). Please review these pages as there have been substantial updates. You can find the updated pages at   

December 9, 2020
A news article stated, "Nonimmigrant students should continue to abide by SEVP guidance originally issued in March 2020," said the spokeswoman, Carissa Cutrell. "The guidance enables schools and students to engage in distance learning in excess of regulatory limits due to the public health emergency generated by COVID-19."

Immigration and Customs Enforcement (ICE) and the Department of State have not yet published Spring 2021 guidance related to COVID-19 and F or J regulations.  Please visit the ISS COVID-19 FAQ for more information.  ISS will be updating the FAQ to reflect the recent statement from SEVP.

USCIS Receipt Delays

January 12, 2021: ISS has updated our website to provide currently known information and how to provide ISS information about USCIS receipt delays.  We will provide any updates to the following website.  Go to the widget called "Important Updates Regarding USCIS Receipts."

ISS Customer Service Updates/EAB Navigate

February 1, 2021

 Effective February 1, 2021, ISS will be using EAB Navigate to support three of our customer service efforts:  

  1. Virtual advising appointments with ISS advisors 

  1. Virtual drop-in advising times with ISS advisors 

  1. Front desk appointments for document pick-up at the ISS office 

For all three services, students can now click Get Assistance in EAB Navigate and select “ISS - International Student Services.” Visit to view a video with step-by-step instructions. 

Please visit  for more information about the change to EAB Navigate.

Terra Dotta Subpage Updated

October 22, 2020

We have updated our page to present information for students in a clearer and more concise way. We hope that these edits will help alleviate confusion on where students can submit requests. We appreciate the feedback we have been receiving from students. If you have any additional feedback, please let us know.