Reporting Incidents


For all emergencies where your personal safety or the safety of others is in immediate jeopardy, call the police using the 911 emergency telephone number from any telephone. (Remember, if you are calling from a campus phone and have to dial 9 to get to an external line, dial 9-911.)

ISS reminds all international students that it is critical to report all incidents to the police so that the entire community can remain safe. If police don't have reports of incidents as they occur, they are not aware that there is a problem with safety in particular areas of the city. If they are not aware of incidents, they can't direct additional patrols to those areas and prevent additional crimes, harassment, or other incidents from taking place.


Reporting Incidents: Emergency & Non-Emergency

Please refer to the Reporting Incidents: Emergency & Non-Emergency webpage for information on reporting incidents. If you are afraid to report an incident on your own or are unsure how to do so, please contact an ISS advisor for assistance at 979-845-1824

You can also use the emergency blue light phones located in various places on campus, in University owned apartments, and in the community.
There are three emergency call boxes in the Northgate area, located at:

  • Cross St. and Nagle St.
  • Louise St.
  • Boyett St. and Cherry St.

If you are not sure how to operate an emergency call box, look carefully at one as you walk by it. For those on campus, just press the indicated button. For those in Northgate, you first have to open the box. There is a small black handle on the right side of the box. Press in the large black button on the handle and pull the handle toward you to open the box. Once open, there is a button to press, like the ones on campus. Remember, pressing the inside button will automatically call the police, and they will know which call box you are calling from. For more information, please refer to the Emergency Blue-Light Telephones page maintained by University Police Department.

For any non-emergencies (or after an incident occurred that you didn't report but now want to report), you can either call the police or use the online reporting system that the local police offices have. Remember that to use online reporting, you need to report to the police office that has jurisdiction over the location of the INCIDENT. For example, if you live in Bryan, but you are harassed by someone on a street located in College Station, the incident should be reported to the College Station Police Department, not the Bryan Police Department. If you aren't sure where to report, just call any police department and they can direct you appropriately.

The online web addresses for making online reports of incidents and contact information for all the local police departments are listed below. To help protect your neighbors or others from experiencing problems, please encourage everyone you know to file reports when they occur. Remember, if you don't report incidents, no one can help prevent what happened to you from happening to someone else.
Academic Emergency Services (AES), provided by Academic HealthPlan (AHP), are available 24/7 all year round. Simply call the number on the membership card to get access to knowledgeable assistance coordinators who will help you navigate any unfamiliar cultures or circumstances. AES accepts all collect calls so students can always request to reverse the charges when calling from outside the US or Canada. AES services are administered by On Call. 
 
To contact On Call from the U.S. or Canada, call: 1 (855) 464 8975
 
To contact On Call from outside the U.S. or Canada, dial the country access code followed by the collect number: 1 (603) 328 1362
 
AES provides both medical assistance and travel assistance services, which include:
  • Medical Assistance: Pre-Trip Plan, Medical Monitoring, Medical Evacuation, Medical Repatriation, Return of Remains, Return of Dependent Children, Emergency Return Home, and Return of Personal Belongings etc.
  • Travel Assistance: Pre-Trip Information, 24/7 Emergency Travel Arrangement, Translator and Interpreter Referral, Emergency Travel Funds Assistance, and Lost Luggage Assistance etc.
For more information, please refer to the AES webpage.
University Police Department
Contact a police department directly if you need to report a non-urgent situation or offense, if you witness a suspicious circumstance or safety hazard, to report a traffic compliant, or to discuss another non-emergency matter. College Station Police Department Bryan Police Department
  • The death of a member of our Texas A&M community can be difficult, and needs a compassionate response. The Employee Assistance Program (EAP) webpage provides information about steps to take.
  • Please Inform ISS if you can learn that an international student has died. 

Informing ISS about an Emergency

International Student Services (ISS) provides assistance when there is a crisis or emergency that involves a member of the international student population at Texas A&M University. Members of the ISS Leadership Team provide their personal cell phone numbers to the University Police Department (UPD) as well as the Texas A&M University Critical Incident Response Team (CIRT) members so that they can be contacted outside of normal business hours, as needed. ISS employees are trained on how to handle relevant emergency scenarios. 

During Business Hours

  • Usual business hours: Monday through Friday, 8:00am to 5:00pm
  • Any individual may call the ISS office at 979-845-1824 and speak with an ISS representative.
  • Any individual may send an email to ISS at iss@tamu.edu. Include the student's full name and UIN where applicable.
  • If you are or another student is being detained by a government official or are having problems at the US port-of-entry, call 979-845-1824 and press 2.  This will take you to the ISS call center.  While this service is available at all times, please only use it for emergency situations. 

Outside of Business Hours

  • If the situation does not require immediate ISS attention or notification, any individual may either send an email to ISS at iss@tamu.edu or call the ISS office at 979-845-1824 and leave a message. Include the student's full name and UIN where applicable.
  • If you are or another student is being detained by a government official or are having problems at the US port-of-entry, call 979-845-1824 and press 2.  This will take you to the ISS call center.  While this service is available at all times, please only use it for emergency situations. 
To see when the University is closed, please visit the University Academic Calendar at http://registrar.tamu.edu/Catalogs,-Policies-Procedures/Academic-Calendar.
  • To consider a travel signature request an emergency, it must be clear that the need for travel was unexpected, was recently determined, and is immediate.

  • ISS will try to process an emergency travel signature prior to the student’s departure, when possible.

  • The student always maintains the option to have the I-20/DS-2019 mailed to them outside of the U.S. so they have it for re-entry. If they cannot obtain it before leaving the U.S.

  • If it is not possible for student to obtain an update I-20/DS-2019 with valid travel signature prior to their planned re-entry to the U.S., they may receive a Form I-515A upon re-entry. This form will grant temporary entry to the U.S. for 30 days. The student should immediately schedule an appointment with an ISS adviser so we can assist them with following the instructions provided on Form I-515A to regain the "Duration of Status" entry given to F-1s and J-1s. 

  • If an I-20 or DS-2019 is stolen, ISS will provide the student with information about how to file a police report to document the incident.
  • If the student has no urgent need for the current I-20/DS-2019, they will submit a request to ISS for a replacement I-20/DS-2019 as well as a copy of the one that was lost, stolen, or destroyed. This can be requested through the apporpriate Document Replacement / Copy Request  through Terra Dotta
  • If the student has an urgent need for the current I-20/DS-2019, ISS will try to process the new document in time to meet the student’s need.
  • During business hours the Customs and Border Protection (CBP) official may call the ISS office at 979-845-1824 to speak with an Alternate Responsible Office (ARO) or a Designated School Official (DSO).
  • During non-business hours, the CBP official will leave a message and the case will be addressed during business hours.
  • It is ultimately left to the discretion of CBP whether to permit the individual admission to the U.S.
  • If a student is taken to jail for a short-term incarceration, they should inform ISS after the fact so that they can be advised on the potential impact this could have for future immigration requests, including visa applications.
  • If a student is taken to jail for a long-term incarceration, they should inform ISS during their incarceration so that ISS can do the following:
    • Advise the student on the potential impact this could have for future immigration requests, including visa applications.
    • Advise the student on the potential immigration impact of the conviction of certain crimes
    • Advise the student on the potential immigration impact of interrupting their academic progress as a result of the incarceration
  • If an individual reports concerns about an international student’s whereabouts, safety, and/or well-being, ISS will direct them to report these concerns through the appropriate channels outlined on the ISS website at http://iss.tamu.edu/Current-Students/Safety-Information.
  • As needed, ISS will attempt to contact the student during normal business hours using all forms of contact information on their record. The role of ISS in this incident will be to relay the expressed concern and to inquire whether the student is okay and if they have any questions for ISS.
  • ISS can offer to provide the student with assistance, as needed, and will refer the student to relevant campus and community resources.
  • If an international student has had or is currently experiencing a medical issue or hospitalization, please inform ISS and also inform Student Assistance Service by calling 979-845-3113. 
  • The student and/or their emergency contact is encouraged to communicate with ISS to determine if the medical issue may impact their immigration status, particularly if it will interrupt their academic progress. ISS can advise on immigration options that may be available to the student, including Medical Reduced Course Load or Authorized Early Withdrawal
  • As needed, ISS will attempt to contact the student during normal business hours using all forms of contact information on their record. The role of ISS in this incident will be to relay the expressed concern and to inquire whether the student is okay and if they have any questions for ISS.
  • ISS can offer to provide the student with assistance, as needed, and should refer the student to relevant campus and community resources.
  • If a student has health insurance coverage through the Texas A&M University System Student Health Insurance Plan (SSHIP), they can find information about how to access their Health Insurance ID card on the ISS Health Insurance webpage.
  • If a student has health insurance coverage through a graduate assistantship position, they may visit https://tamus.myahpcare.com/ and click on ‘Find Group and Member ID’ to find the information that will be required to access their Health Insurance ID card.
  • If a student does not have health insurance coverage through the SSHIP or a graduate assistantship, ISS will be unable to assist in verifying the student’s insurance coverage.
  • If a student has questions about the benefits available to them through an Academic HealthPlans (AHP) provided plan (either SSHIP or graduate assistantship), they may contact the insurance company directly: https://tamu.myahpcare.com/contact
  • If a student needs ISS assistance to clarify or identify the benefits available to them through an Academic HealthPlans (AHP) provided plan (either SSHIP or graduate assistantship), an ISS advisor can call AHP during normal business hours to introduce the situation and obtain the appropriate information and contacts to share with the student or the student’s emergency contact. ISS will encourage AHP and the student to communicate directly after that.
  • ISS will refer the student, family members and friends to AHP and/or the designated medical facility representative who can best assist them with other insurance-related inquiries.
  • If ISS is informed that an international student has died, we will assist with informing relevant campus personnel, primarily Student Assistance Services.
  • We will provide information and assistance, as needed, to the family and emergency contacts.
  • ISS can provide assistance to family members who need a visa to enter the U.S.
  • ISS can also provide contact information for the university insurance company to discuss benefits available to the family, which may include travel assistance to the U.S.