Students submitting requests through Terra Dotta will be completing a mailing options questionnaire so that ISS knows how they plan to receive their I-20 or DS-2019. If they indicate their preferred mailing option through the program, it is not necessary to email their preferred option as well.
The Department of Homeland Security has stated that I-20s can only be released "directly to the nonimmigrant students, their dependents, or, for minors, to their parent or legal guardian",
https://www.ice.gov/sites/default/files/documents/Document/2019/Guidance-FormI-20.pdf.
This means that ISS will no longer release I-20s or DS-2019s to third parties including friends or academic departments. ISS has consulted the Texas A&M University System General Counsel regarding this policy.
If your request is not present in Terra Dotta, please note that you have the following mailing options available to you. Please email
iss@tamu.edu with your full name, UIN, and preferred mailing option. The following mailing options are available:
- You may personally pick it from ISS. (You must bring proof of photo identification to ISS.)
- You may ask ISS to mail you the document(s) by regular U.S Postal Service mail or airmail to the specific address you provide (inside or outside the U.S.). There is no cost to you but also no tracking service available if you choose this option. ISS cannot provide any time estimate and cannot guarantee delivery if you choose this option. The length of time it may take to receive your document(s) is highly dependent on the address where it will be mailed.
- You may ask ISS to send you the document(s) via express mail at your expense. To do so, you must use the eShipGlobal service to have your document(s) express mailed to you through either FedEx, UPS, or DHL at your own expense. Visit https://study.eshipglobal.com/ (do not visit the FedEx, UPS, or DHL websites directly) to create a user name and password and to set up an account. To request shipment, you will need your Texas A&M UIN, mailing address, e-mail address, phone number, and credit card information. If you have questions about how to use this service, review the Help section of the eShipGlobal website or e-mail support@eshipglobal.com.