Connect with ISS


What is International Student Services (ISS)?

The mission of the Texas A&M University International Student Services Offices is to support international students as they navigate the complexities of enrolling and transitioning to life in the United States.  We educate students and the university community on policies and regulations and provide programming to enhance the student experience.


Document Processing

Did you know that August is one of the busiest months of the year for International Student Services (ISS)? Due to the high volume of submitted cases to process, ISS is regularly exceeding our 15-day processing time average.  For ISS, business days are Monday through Friday, 8:00am – 5:00pm, while the University is open.
 
We recognize the impact that these delays have on our students and we are working to mitigate the delays as much as possible. ISS advisors are prioritizing cases based on urgency and not necessarily when they were submitted. We know that you have deadlines to meet and we are considering those deadlines when prioritizing cases. For our students attempting to schedule visa interviews, we understand how limited those appointments are right now and we are committed to processing your Form I-20 or DS-2019 as quickly as we are able.
 
What can you do to help?

  • We request that you reduce the number of inquiries being made about the status of your application.  Every inquiry by phone and email pulls staff away from processing.
  • Please do not inquire about the status of your request until it has been pending with ISS for at least 15 business days (not calendar days).
  • Similarly, please do not utilize drop-in advising or pre-scheduled advising appointments to check on the status of a pending application. These services are intended for advising and there is limited space available.

Students can connect with ISS in the following ways:

ISS Hours of Operation

Effective on Monday, August 30, 2021:
  • The ISS office and services (phone line and front counter lobby) will be open Monday - Friday, 8:00am - 12:00pm and 1:00pm - 5:00pm.
  • The ISS office and services (phone line and front counter lobby) will be closed Monday - Friday, 12:00pm - 1:00pm for lunch.
  • The ISS office and services (phone line and front counter lobby) will be closed on evenings, weekends, and University closures.

Virtual Drop-In Advising (Zoom)

Drop in for a private Zoom meeting with an ISS advisor to ask brief questions (10 minutes or less)!

Zoom link for ISS Virtual Drop-In Advising: http://tx.ag/ISSDropInAdvising.

No appointment necessary. Students will be assisted on a first-come, first-served basis.

Effective Monday, August 30, 2021, Virtual Drop-In Advising through Zoom is available as follows:

  • Monday (morning): 8:30am to 11:30am 
  • Tuesday (afternoon): 1:30pm to 4:30pm
  • Wednesday (morning): 8:30am to 11:30am 
  • Thursday (afternoon): 1:30pm to 4:30pm
  • Friday (morning): 8:30am to 11:30am 

Front Counter Drop-In Advising (Lobby)

Stop by the ISS office to consult with an ISS advisor for brief questions (10 minutes or less)!

No appointment necessary. Students will be assisted on a first-come, first-served basis.

Effective Monday, August 30, 2021, Front Counter Drop-In Advising in the ISS lobby is available as follows:

  • Monday (afternoon): 1:00pm to 5:00pm
  • Tuesday (morning): 8:00am to 12:00pm
  • Wednesday: No Front Counter Drop-In Advising
  • Thursday (morning): 8:00am to 12:00pm
  • Friday (afternoon): 1:00pm to 5:00pm

Virtual Appointment with an ISS Advisor (Zoom)

Pre-schedule an advising appointment through EAB Navigate to reserve a private Zoom meeting with an ISS advisor for 30 - 60 minutes! Appointment length determined by the topic selected in EAB Navigate. Same-day appointments cannot be scheduled.

Appointments can be scheduled by clicking on the EAB Navigate Icon in the Howdy Portal or by following the link: https://tamu.guide.eab.com/.

Navigate User Guide: https://studentsuccess.tamu.edu/NAVIGATE/For-Students

5 Ways to Prepare for an ISS Advising Appointment

  1. Add detailed comments to your scheduled appointment in EAB Navigate. The more information you provide, the better the advisor can prepare to assist you. Use this space to type your questions as well!
  2. Sign into Zoom on time. Advisors have appointments scheduled back-to-back, so it is critical that we start each appointment on time. If you arrive early, the advisor may not be able to assist you until your assigned time. If you are late by 10 minutes or more, ISS will mark your appointment as a no-show in EAB Navigate and you will need to reschedule.
  3. Cancel rather than no-show. If you no longer need the appointment or you are unable to make the appointment time, please cancel in advance. Appointment times are limited, so by cancelling you are making the time available to another student. We greatly appreciate advance notice if you are not planning to attend your appointment.
  4. Review the ISS website and webinars. Most common questions can be answered by reviewing the detailed information available on the ISS website: https://iss.tamu.edu/. We also have up-to-date recordings of our most recent webinars available at https://iss.tamu.edu/Resources/Past-Webinar-Recordings. It is expected that you will have reviewed this information in advance of your appointment.
  5. Gather your documents. Please have your relevant documents easily accessible to you during your appointment. This could include your immigration documents (passport, visa, I-94 record, I-20, or DS-2019) as well as any other documentation related to your appointment topic. You do not want to spend valuable appointment time searching for this information.

ISS Advising Appointments Table
The available appointment topics in EAB Navigate have recently been updated to make them easier to search through and select. When scheduling an ISS advising appointment, it is important to choose 1 topic that will be your primary area of focus so the advisor can best prepare for your appointment. You are then welcome to ask additional questions during your actual meeting.

Please refer to the new Advising Appointments Table below for guidance on how to select the appropriate appointment topic.

Primary Category
To help you find a time, please tell us why you’d like to see someone.
Secondary Category
Choose from the following options and click Next.
ISS Tips
For choosing the best appointment topic.
Front Desk Document Pick-Up Not an advising appointment topic. Should only be selected to schedule a front desk document pick-up appointment.
Employment 1. OPT and STEM OPT (F-1) All questions related to Optional Practical Training (OPT),
including STEM OPT and Pre-Completion OPT
2. CPT (F-1) All questions related to Curricular Practical Training (CPT)
3. Academic Training (J-1) All questions related to Academic Training (J-1 students only)
4. Other Employment Questions (All) Any other employment questions not related to
OPT, CPT, or Academic Training.
Enrollment & Academics 1. Enrollment (RCL, Co-Enroll, etc.) (All) All questions related to full-time enrollment,
including Reduced Course Loads and Co-Enrollment.
2. Extension of Stay (All) All questions related to
extending the program end date on Form I-20 or Form DS-2019.
3. Leave of Absence or Withdrawal (All) All questions related to
taking a leave of absence or withdrawing from Texas A&M.
4. Change of Major or Degree Level  (F-1) All questions related to
changing your major and/or degree level (F-1 students).
5. Change of Major or Degree Level  (J-1) All questions related to
changing your major and/or degree level (J-1 students).
6. SEVIS Transfer Out (F-1) All questions related to transferring your F-1 SEVIS record
from Texas A&M to another U.S. school.
7. SEVIS Transfer Out (J-1) All questions related to transferring your J-1 SEVIS record
from Texas A&M to another U.S. school or program sponsor.
8. Other Enrollment & Academics Questions (All) All other questions related to enrollment or academic concerns.
Other Topics 1. Travel (All) All travel-related questions.
2. Form I-515A (All) Only select this topic if you have received
a Form I-515A at the U.S. Port of Entry.
3. New/Returning Students (All) Prospective, newly admitted, and returning students
should select this topic.
4. Change of Status (F-1/F-2) All questions related to changing from your current status to F-1 and/or inviting an F-2 dependent.
5. Change of Status (J-1/J-2) All questions related to changing from your current status to J-1 and/or inviting a J-2 dependent.
6. Change to Other Immigration Status (All) All questions related to
changing from your current F-1 or J-1 status to another
7. Status Violation or Reinstatement (All) All questions related to resolving a status violation,
including the application for reinstatement to valid status.
8. Taxes (All) All tax-related questions.
9. Other Questions (All) Any questions that do not fit within the topics listed above.
Carefully review all available topics before selecting this one.
You must add detailed comments or a list of questions
so the advisor can prepare for your appointment.

Call ISS

Have a quick question? Give ISS a call at +1 (979) 845-1824.

The ISS office phone line hours are Monday - Friday, 8:00am – 12:00pm and 1:00pm – 5:00pm. The ISS office phone lines are not available from 12:00pm – 1:00pm.

If you need to report an emergency to ISS at any time, you can always reach us through our emergency call service. Call +1 (979) 845-1824 and press 2.  This will take you to a call center and they will transfer you directly to an ISS manager.


If you call ISS and leave a voicemail, be sure to state your full name, UIN, and a call back phone number.
 

Experiencing an Emergency?
If you or another student is being detained by a government official or having problems at a U.S. port of entry, call +1 (979) 845-1824 and press 2.  This will take you to the ISS call center.  While this service is available at all times, please only use it for emergency situations. More information can be found at http://iss.tamu.edu/Current-Students/Safety-Information/Informing-ISS-about-an-Emergency.


Email ISS

You also have the option to email iss@tamu.eduBe sure to include your full name and UIN in all emails to ISS.


Terra Dotta

ISS processes are requested though Terra Dotta. For more information on Terra Dotta please visit https://iss.tamu.edu/Terra-Dotta.


Document Pick-Up

The ISS lobby is open from 8:00am – 12:00pm and 1:00pm – 5:00pm, Monday - Friday, for document pick-up.
No appointment necessary. Students will be assisted on a first-come, first-served basis.
 
The following rules for the ISS lobby remain in place:

  • All visitors must follow the signage in the lobby to engage in social distancing.
  • All individuals picking up documentation must have some form of photo identification, such as an Aggie card or student ID.
  • ISS is not authorized to release a Form I-20 or Form DS-2019 to anyone other than the student themselves.

Office Location:

Physical Location: Pavilion Room 110
 
Mailing Address:
International Student Services
Pavilion 110
1226 TAMU
College Station, TX 77843-1226
 
ISS is open from 8:00am to 5:00pm, Monday through Friday, while the University is open.

Effective on Monday, August 30, 2021:
  • The ISS office and services (phone line and front counter lobby) will be open Monday - Friday, 8:00am - 12:00pm and 1:00pm - 5:00pm.
  • The ISS office and services (phone line and front counter lobby) will be closed Monday - Friday, 12:00pm - 1:00pm for lunch.
  • The ISS office and services (phone line and front counter lobby) will be closed on evenings, weekends, and University closures.

For help finding the Pavilion, click here.
For help finding parking on-campus, click here.
For more information about visitor parking, click here.