Connect with ISS

What is International Student Services (ISS)?

The mission of the Texas A&M University International Student Services Offices is to support international students as they navigate the complexities of enrolling and transitioning to life in the United States.  We educate students and the university community on policies and regulations and provide programming to enhance the student experience.

Document Processing

Did you know that May and June are the busiest months of the year for International Student Services (ISS)? Due to the high volume of submitted cases to process, ISS is regularly exceeding our 15-day processing time average.  For ISS, business days are Monday through Friday, 8:00am – 5:00pm, while the University is open.
We recognize the impact that these delays have on our students and we are working to mitigate the delays as much as possible. ISS advisors are prioritizing cases based on urgency and not necessarily when they were submitted. We know that you have deadlines to meet and we are considering those deadlines when prioritizing cases. For our students attempting to schedule visa interviews, we understand how limited those appointments are right now and we are committed to processing your Form I-20 or DS-2019 as quickly as we are able.
What can you do to help?

  • We request that you reduce the number of inquiries being made about the status of your application.  Every inquiry by phone and email pulls staff away from processing.
  • Please do not inquire about the status of your request until it has been pending with ISS for at least 15 business days (not calendar days).
  • Similarly, please do not utilize Virtual Drop-In Advising or pre-scheduled advising appointments to check on the status of a pending application. These services are intended for advising and there is limited space available.

Students can connect with ISS in the following ways:

Virtual Drop-In Advising
10 minutes or less advising

Please drop in a private Zoom meeting with an ISS advisor for brief question(s) by following this link:

Students do not need to make an appointment through the EAB Navigate App. Advising time with an ISS advisor will be first come first serve. During Drop-In Advising general immigration questions will be answered such as:

  • Clarification on webinar material (OPT/STEM OPT: I-765, STEM OPT:I-983)
  • Clarification on information on the ISS website
  • Questions about making requests in Terra Dotta
  • Questions about travel

ISS advisors are available:

  • Monday: 8:30 am to 11:30 am & 1:30 pm to 4:30 pm
  • Tuesday: 8:30 am to 11:30 am & 1:30 pm to 4:30 pm
  • Wednesday: 8:30 am to 11:30 am (ISS does not provide Virtual Drop-In Advising on Wednesday afternoons due to our weekly staff meeting.)
  • Thursday: 8:30 am to 11:30 am & 1:30 pm to 4:30 pm
  • Friday: 8:30 am to 11:30 am & 1:30 pm to 4:30 pm

Virtual Appointment with an ISS Advisor

30 minutes appointment with ISS

Appointments can be scheduled by clicking on the EAB Navigate Icon in the Howdy Portal or by following the link  During our Summer hours (May - July), reduced advising appointments will be available.
At this time, former students are unable to access EAB Navigate. Please call +1 (979) 845-1824 to schedule an appointment.

Navigate User Guide:

5 Ways to Prepare for an ISS Advising Appointment

  1. Add detailed comments to your scheduled appointment in EAB Navigate. The more information you provide, the better the advisor can prepare to assist you. Use this space to type your questions as well!
  2. Sign into Zoom on time. Advisors have appointments scheduled back-to-back, so it is critical that we start each appointment on time. If you arrive early, the advisor may not be able to assist you until your assigned time. If you are late by 10 minutes or more, ISS will mark your appointment as a no-show in EAB Navigate and you will need to reschedule.
  3. Cancel rather than no-show. If you no longer need the appointment or you are unable to make the appointment time, please cancel in advance. Appointment times are limited, so by cancelling you are making the time available to another student. We greatly appreciate advance notice if you are not planning to attend your appointment.
  4. Review the ISS website and webinars. Most common questions can be answered by reviewing the detailed information available on the ISS website: We also have up-to-date recordings of our most recent webinars available at It is expected that you will have reviewed this information in advance of your appointment.
  5. Gather your documents. Please have your relevant documents easily accessible to you during your appointment. This could include your immigration documents (passport, visa, I-94 record, I-20, or DS-2019) as well as any other documentation related to your appointment topic. You do not want to spend valuable appointment time searching for this information.

ISS Advising Appointments Table
The available appointment topics in EAB Navigate have recently been updated to make them easier to search through and select. When scheduling an ISS advising appointment, it is important to choose 1 topic that will be your primary area of focus so the advisor can best prepare for your appointment. You are then welcome to ask additional questions during your actual meeting.

Please refer to the new Advising Appointments Table below for guidance on how to select the appropriate appointment topic.

Primary Category
To help you find a time, please tell us why you’d like to see someone.
Secondary Category
Choose from the following options and click Next.
ISS Tips
For choosing the best appointment topic.
Front Desk Document Pick-Up Not an advising appointment topic. Should only be selected to schedule a front desk document pick-up appointment.
Employment 1. OPT and STEM OPT (F-1) All questions related to Optional Practical Training (OPT),
including STEM OPT and Pre-Completion OPT
2. CPT (F-1) All questions related to Curricular Practical Training (CPT)
3. Academic Training (J-1) All questions related to Academic Training (J-1 students only)
4. Other Employment Questions (All) Any other employment questions not related to
OPT, CPT, or Academic Training.
Enrollment & Academics 1. Enrollment (RCL, Co-Enroll, etc.) (All) All questions related to full-time enrollment,
including Reduced Course Loads and Co-Enrollment.
2. Extension of Stay (All) All questions related to
extending the program end date on Form I-20 or Form DS-2019.
3. Leave of Absence or Withdrawal (All) All questions related to
taking a leave of absence or withdrawing from Texas A&M.
4. Change of Major or Degree Level  (F-1) All questions related to
changing your major and/or degree level (F-1 students).
5. Change of Major or Degree Level  (J-1) All questions related to
changing your major and/or degree level (J-1 students).
6. SEVIS Transfer Out (F-1) All questions related to transferring your F-1 SEVIS record
from Texas A&M to another U.S. school.
7. SEVIS Transfer Out (J-1) All questions related to transferring your J-1 SEVIS record
from Texas A&M to another U.S. school or program sponsor.
8. Other Enrollment & Academics Questions (All) All other questions related to enrollment or academic concerns.
Other Topics 1. Travel (All) All travel-related questions.
2. Form I-515A (All) Only select this topic if you have received
a Form I-515A at the U.S. Port of Entry.
3. New/Returning Students (All) Prospective, newly admitted, and returning students
should select this topic.
4. Change of Status (F-1/F-2) All questions related to changing from your current status to F-1 and/or inviting an F-2 dependent.
5. Change of Status (J-1/J-2) All questions related to changing from your current status to J-1 and/or inviting a J-2 dependent.
6. Change to Other Immigration Status (All) All questions related to
changing from your current F-1 or J-1 status to another
7. Status Violation or Reinstatement (All) All questions related to resolving a status violation,
including the application for reinstatement to valid status.
8. Taxes (All) All tax-related questions.
9. Other Questions (All) Any questions that do not fit within the topics listed above.
Carefully review all available topics before selecting this one.
You must add detailed comments or a list of questions
so the advisor can prepare for your appointment.

Call ISS

For quick questions call +1 (979) 845-1824. During Summer hours (May - July), ISS staff members will answer our main phone line between the hours of 8:00am – 12:00pm and 1:00pm – 5:00pm, Monday through Friday. ISS will not be available to answer general phone calls between 12:00pm – 1:00pm. If you need to report an emergency to ISS at any time, you can always reach us through our emergency call service. Call +1 (979) 845-1824 and press 2.  This will take you to a call center and they will transfer you directly to an ISS manager.

If you call ISS and leave a voicemail, be sure to state your full name, UIN, and a call back phone number.

Experiencing an Emergency?
If you or another student is being detained by a government official or having problems at a U.S. port of entry, call +1 (979) 845-1824 and press 2.  This will take you to the ISS call center.  While this service is available at all times, please only use it for emergency situations. More information can be found at

Email ISS

If you have something to report to ISS or general questions you can also email  Be sure to include your full name and UIN in all emails to ISS.

Please DO NOT SEND documents via email unless you are asked to do so.
If you are unsure what is the best way to contact ISS, please start with Drop-In Advising.

Terra Dotta

ISS processes are requested though Terra Dotta. For more information on Terra Dotta please visit

Document Pick-Up

The ISS lobby is open from 8:30am – 12:00pm and 1:00pm – 4:30pm, Monday through Friday, for document pick-up. Effectively immediately, it is no longer required for students to schedule an appointment through EAB Navigate in order to visit the ISS lobby for document pick-up. Beginning on Monday, May 17, 2021, visitors to ISS will once again be asked to sign in at the computers in our lobby before being assisted, but this will be done upon arrival and does not need to be prescheduled.
The following rules for the ISS lobby remain in place:

  • All visitors must wear a mask.
  • All visitors must follow the signage in the lobby to engage in social distancing.
  • All individuals picking up documentation must have some form of photo identification, such as an Aggie card or student ID.
  • ISS is not authorized to release a Form I-20 or Form DS-2019 to anyone other than the student themselves.

Office Location:

Physical Location: Pavilion Room 110
Mailing Address:
International Student Services
Pavilion 110
1226 TAMU
College Station, TX 77843-1226
ISS is open from 8 am to 5 pm, Monday through Friday, while the University is open.
For help finding the Pavilion click here.
For help finding parking on-campus click here.
For more information about visitor parking click here.