Connect with ISS


About International Student Services (ISS)

ISS Mission Statement

Texas A&M University International Student Services supports international students and their families as they navigate the U.S. immigration system.  We educate on policies and regulations and provide programs to enhance the student experience.

ISS Diversity Statement

Bringing the World to Aggieland: Stronger Together
Howdy! We welcome our international students and their dependents to the Aggie family. We strive to build and nurture a culture where being inclusive is who we are.  We choose to embrace, encourage, and celebrate different viewpoints, perspectives, cultures, and backgrounds. We are proud of our International Aggies who are changing the world!

ISS Values

  • Integrity  We are honest and transparent in our communication.
  • Teamwork  We support each other through challenges and successes and work together to serve our students.
  • AccountabilityWe take ownership of our work and deliver on our commitments.
  • RelationshipsWe cultivate positive relationships with each other, our students, and the TAMU community.
  • ExcellenceWe provide extraordinary service and continuously innovate.
  • RespectWe treat everyone with equity and dignity.
Connect with ISS
Please view the following options for connecting with ISS:

ISS document processing time is an average of 15 business days from the date a student's complete request is submitted. Business days are Monday through Friday, 8:00am – 5:00pm, when the University is open.

The busiest months of the year for International Student Services (ISS) are at the beginning and end of each semester: January, April, May, June, August, and December. Due to the high volume of submitted cases to process, ISS may exceed our 15-day processing time average during these peak processing seasons. 
 
We recognize the impact that these delays have on our students and we are working to mitigate the delays as much as possible. ISS advisors are prioritizing cases based on urgency and not necessarily when they were submitted. We know that you have deadlines to meet and we are considering those deadlines when prioritizing cases. For our students attempting to schedule visa interviews, we understand how limited those appointments are right now and we are committed to processing your Form I-20 or DS-2019 as quickly as we are able.

What can you do to help?

  • We request that you reduce the number of inquiries being made about the status of your application.  Every inquiry by phone and email pulls staff away from processing.
  • Please do not inquire about the status of your request until it has been pending with ISS for at least 15 business days (not calendar days).
  • Similarly, please do not utilize drop-in advising or pre-scheduled advising appointments to check on the status of a pending application. These services are intended for advising and there is limited space available.

What is Terra Dotta?

International Student Services (ISS) uses Terra Dotta software to manage international student records. All international students at Texas A&M University will be able to use the software to initiate requests using their NetID and password.  If a student has never submitted a request through Terra Dotta before, they will not have a profile and their CAS log-in credentials will not work. Students and campus partners may navigate to our public Terra Dotta directly at https://tamu-iss.terradotta.com/. This site includes the following information:

  • A list of all of our requests
  • Details about the requirements for each request
  • Important information about Terra Dotta
International Student Services strives to provide the most efficient and accurate service possible. To process the high volume of requests we receive, we schedule days for the ISS advisors to focus time exclusively on processing requests. We refer to these days as ISS Advisor Processing Days. There is limited availability for advising on these days.
 
The Spring/Summer 2022 ISS Advisor Processing Days are listed below. ISS will not provide Virtual Drop-In Advising or pre-scheduled advising appointments on these days. The ISS lobby, phone line, and email account will still be available.
  • Thursday, February 24
  • Monday, February 28
  • Wednesday, March 9
  • Friday, March 25
  • Tuesday, April 5
  • Monday, April 18
  • Thursday, April 28
  • Thursday, May 5
  • Monday, May 9
  • Tuesday, May 17
  • Friday, May 27
  • Thursday, June 9
  • Tuesday, June 14
  • Monday, June 20

Drop in for a private Zoom meeting with an ISS advisor to ask brief questions (10 minutes or less)!

Zoom link for ISS Virtual Drop-In Advising: http://tx.ag/ISSDropInAdvising.

No appointment necessary. Students will be assisted on a first-come, first-served basis.

Virtual Drop-In Advising through Zoom is available as follows:

  • Monday: 9:00am - 11:00am & 2:00pm - 4:00pm
  • Tuesday: 9:00am - 11:00am & 2:00pm - 4:00pm
  • Wednesday: 9:00am - 11:00am (not available on Wednesday afternoons)
  • Thursday: 9:00am - 11:00am & 2:00pm - 4:00pm
  • Friday: 9:00am - 11:00am & 2:00pm - 4:00pm
Virtual Drop-In Advising will not be available on ISS Advisor Processing Days (see section above).

Pre-schedule an advising appointment through EAB Navigate to reserve a private Zoom meeting with an ISS advisor for 30 - 60 minutes! Appointment length determined by the topic selected in EAB Navigate. Same-day appointments cannot be scheduled.

Appointments can be scheduled by clicking on the EAB Navigate Icon in the Howdy Portal or by following the link: https://tamu.campus.eab.com/. Appointments will not be available on ISS Advisor Processing Days (see section above).

5 Ways to Prepare for an ISS Advising Appointment

  1. Add detailed comments to your scheduled appointment in EAB Navigate. The more information you provide, the better the advisor can prepare to assist you. Use this space to type your questions as well!
  2. Sign into Zoom on time. Advisors have appointments scheduled back-to-back, so it is critical that we start each appointment on time. If you arrive early, the advisor may not be able to assist you until your assigned time. If you are late by 10 minutes or more, ISS will mark your appointment as a no-show in EAB Navigate and you will need to reschedule.
  3. Cancel rather than no-show. If you no longer need the appointment or you are unable to make the appointment time, please cancel in advance. Appointment times are limited, so by cancelling you are making the time available to another student. We greatly appreciate advance notice if you are not planning to attend your appointment.
  4. Review the ISS website and webinars. Most common questions can be answered by reviewing the detailed information available on the ISS website: https://iss.tamu.edu/. We also have up-to-date recordings of our most recent webinars available at https://iss.tamu.edu/Resources/Past-Webinar-Recordings. It is expected that you will have reviewed this information in advance of your appointment.
  5. Gather your documents. Please have your relevant documents easily accessible to you during your appointment. This could include your immigration documents (passport, visa, I-94 record, I-20, or DS-2019) as well as any other documentation related to your appointment topic. You do not want to spend valuable appointment time searching for this information.

ISS Advising Appointments Table

The available appointment topics in EAB Navigate have recently been updated to make them easier to search through and select. When scheduling an ISS advising appointment, it is important to choose 1 topic that will be your primary area of focus so the advisor can best prepare for your appointment. You are then welcome to ask additional questions during your actual meeting.

Please refer to the new Advising Appointments Table below for guidance on how to select the appropriate appointment topic.

 Primary Category
 To help you find a time, please tell us
 why you’d like to see someone.
 Secondary Category
 Choose from the following options and click Next. 
 ISS Tips
 For choosing the best appointment topic.
 Employment  1. OPT and STEM OPT (F-1)  All questions related to Optional Practical Training (OPT), including STEM OPT and Pre-Completion OPT
 2. CPT (F-1)  All questions related to Curricular Practical Training (CPT)
 3. Academic Training (J-1)  All questions related to Academic Training (J-1 students only)
 4. Other Employment Questions (All)  Any other employment questions not related to OPT, CPT, or Academic Training.
 Enrollment & Academics  1. Enrollment (RCL, Co-Enroll, etc.) (All)  All questions related to full-time enrollment, including Reduced Course Loads and Co-Enrollment.
 2. Extension of Stay (All)  All questions related to extending the program end date on Form I-20 or Form DS-2019.
 3. Leave of Absence or Withdrawal (All)  All questions related to taking a leave of absence or withdrawing from Texas A&M.
 4. Change of Major or Degree Level  (F-1)  All questions related to
changing your major and/or degree level (F-1 students).
 5. Change of Major or Degree Level  (J-1)  All questions related to changing your major and/or degree level (J-1 students).
 6. SEVIS Transfer Out (F-1)  All questions related to transferring your F-1 SEVIS record from Texas A&M to another U.S. school.
 7. SEVIS Transfer Out (J-1)  All questions related to transferring your J-1 SEVIS record from Texas A&M to another U.S. school or program sponsor.
 8. Other Enrollment & Academics Questions (All)  All other questions related to enrollment or academic concerns.
 Other Topics  1. Travel (All)  All travel-related questions.
 2. Form I-515A (All)  Only select this topic if you have received a Form I-515A at the U.S. Port of Entry.
 3. New/Returning Students (All)  Prospective, newly admitted, and returning students should select this topic.
 4. Change of Status (F-1/F-2)  All questions related to changing from your current status to F-1 and/or inviting an F-2 dependent.
 5. Change of Status (J-1/J-2)  All questions related to changing from your current status to J-1 and/or inviting a J-2 dependent.
 6. Change to Other Immigration Status (All)  All questions related tochanging from your current F-1 or J-1 status to another
 7. Status Violation or Reinstatement (All)  All questions related to resolving a status violation,
including the application for reinstatement to valid status.
 8. Other Questions (All)  Any questions that do not fit within the topics listed above.
 Carefully review all available topics before selecting this one.
 You must add detailed comments or a list of questions so the advisor can prepare for your appointment.

The ISS lobby is open from 8:00am – 12:00pm and 1:00pm – 5:00pm, Monday - Friday, for document pick-up.
No appointment necessary. Students will be assisted on a first-come, first-served basis.

The following rules for the ISS lobby remain in place:

  • All visitors must follow the signage in the lobby to engage in social distancing.
  • All individuals picking up documentation from ISS must present original photo identification, such as their student ID card, their driver license, or their passport. ISS cannot release documentation with first verifying an original identification document. Photos and photocopies of identification documents cannot be accepted.
  • ISS is not authorized to release a Form I-20 or Form DS-2019 to anyone other than the student themselves.

You always have the option to email iss@tamu.edu.  Be sure to include your full name and UIN in all emails to ISS.

Have a quick question? Give ISS a call at +1 (979) 845-1824.

The ISS office phone line hours are Monday - Friday, 8:00am – 12:00pm and 1:00pm – 5:00pm. The ISS office phone lines are not available from 12:00pm – 1:00pm.

If you need to report an emergency to ISS at any time, you can always reach us through our emergency call service. Call +1 (979) 845-1824 and press 2.  This will take you to a call center and they will transfer you directly to an ISS manager.

If you call ISS and leave a voicemail, be sure to state your full name, UIN, and a call back phone number.

Experiencing an Emergency?

If you or another student is being detained by a government official or having problems at a U.S. port of entry, call +1 (979) 845-1824 and press 2.  This will take you to the ISS call center.  While this service is available at all times, please only use it for emergency situations. More information can be found at http://iss.tamu.edu/Current-Students/Safety-Information/Informing-ISS-about-an-Emergency.

Physical Location: Pavilion Room 110

Mailing Address:

International Student Services
Pavilion 110
1226 TAMU
College Station, TX 77843-1226
 
ISS is open from 8:00am to 5:00pm, Monday through Friday, while the University is open.
  • The ISS office (phone & lobby) is open Monday - Friday, 8:00am - 12:00pm and 1:00pm - 5:00pm.
  • The ISS office (phone & lobby) is closed Monday - Friday, 12:00pm - 1:00pm for lunch.
  • The ISS office (phone & lobby) is closed on evenings, weekends, and University closures.

For help finding the Pavilion, click here.
For help finding parking on-campus, click here.
For more information about visitor parking, click here.