Reporting Incidents


For all emergencies where your personal safety or the safety of others is in immediate jeopardy, call the police using the 911 emergency telephone number from any telephone.
 (Remember, if you are calling from a campus phone and have to dial 9 to get to an external line, dial 9-911.)


Emergency On-Campus Blue Light Phones

You can also use the emergency blue light phones located in various places on campus, in University owned apartments, and in the community.
There are three emergency call boxes in the Northgate area, located at:
  • Cross St. and Nagle St.
  • Louise St.
  • Boyett St. and Cherry St.

If you are not sure how to operate an emergency call box, look carefully at one as you walk by it. For those on campus, just press the indicated button. For those in Northgate, you first have to open the box. There is a small black handle on the right side of the box. Press in the large black button on the handle and pull the handle toward you to open the box. Once open, there is a button to press, like the ones on campus. Remember, pressing the inside button will automatically call the police, and they will know which call box you are calling from. For more information, please refer to the Emergency Blue-Light Telephones page maintained by University Police Department.
 

Reporting Non-emergency Incidents

For any non-emergencies (or after an incident occurred that you didn't report but now want to report), you can either call the police or use the online reporting system that the local police offices have. Remember that to use online reporting, you need to report to the police office that has jurisdiction over the location of the INCIDENT. For example, if you live in Bryan, but you are harassed by someone on a street located in College Station, the incident should be reported to the College Station Police Department, not the Bryan Police Department. If you aren't sure where to report, just call any police department and they can direct you appropriately.

The online web addresses for making online reports of incidents and contact information for all the local police departments are listed below. To help protect your neighbors or others from experiencing problems, please encourage everyone you know to file reports when they occur. Remember, if you don't report incidents, no one can help prevent what happened to you from happening to someone else.
 

Reporting Emergencies during Travel

Academic Emergency Services (AES), provided by Academic HealthPlan (AHP), are available 24/7 all year round. Simply call the number on the membership card to get access to knowledgeable assistance coordinators who will help you navigate any unfamiliar cultures or circumstances. AES accepts all collect calls so students can always request to reverse the charges when calling from outside the US or Canada. AES services are administered by On Call. 
 
To contact On Call from the U.S. or Canada, call: 1 (855) 464 8975
 
To contact On Call from outside the U.S. or Canada, dial the country access code followed by the collect number: 1 (603) 328 1362
 
AES provides both medical assistance and travel assistance services, which include:
  • Medical Assistance: Pre-Trip Plan, Medical Monitoring, Medical Evacuation, Medical Repatriation, Return of Remains, Return of Dependent Children, Emergency Return Home, and Return of Personal Belongings etc.
  • Travel Assistance: Pre-Trip Information, 24/7 Emergency Travel Arrangement, Translator and Interpreter Referral, Emergency Travel Funds Assistance, and Lost Luggage Assistance etc.
For more information, please refer to the AES webpage.
 

Contacting the Police

University Police Department
Contact a police department directly if you need to report a non-urgent situation or offense, if you witness a suspicious circumstance or safety hazard, to report a traffic compliant, or to discuss another non-emergency matter. College Station Police Department Bryan Police Department  

Non-Emergency Reporting Resources

 

Death Report

  • The death of a member of our Texas A&M community can be difficult, and needs a compassionate response. The Employee Assistance Program (EAP) webpage provides information about steps to take.
  • Please Inform ISS if you can learn that an international student has died.