About ISS


What is ISS?

International Student Services (ISS) administers a wide variety of services to the international community of Texas A&M. The mission of ISS is to facilitate international students’ admittance to the United States, to assist in the compliance with U.S. immigration regulations, to advance international students’ transition to life in the United States at Texas A&M, to promote interactions between domestic and international populations, and to be of service to international students from the beginning of their academic programs until their post-study careers. In addition to issuing documents for students to obtain non-immigrant visas to study at the University, the office provides counseling and information in the areas of immigration, employment, medical insurance, income taxes, and adjustment to the United States. 

Visiting ISS

Due to COVID-19, students MUST book a 10-minute front desk appointment in order to visit us in the Pavilion. You may book your 10-minute front desk appointment at https://tamu.guide.eab.com/app/#/authentication/remote/ . Same-day appointments may not always be available. 
 

Our office is located at:

Pavilion Room 110
MS 1226
College Station, TX 77843 

We are open Monday - Friday from 8 am - 5 pm while the University is open. This includes most of the winter and summer breaks while school is not in session.  To see when the University is closed, please visit the University Academic Calendar found at http://registrar.tamu.edu/Catalogs,-Policies-Procedures/Academic-Calendar.

Need to find visitor parking on campus? Click here

 

Services Provided by ISS: 

   
  • Quick Clarification: Our representatives on the phone (979-845-1824) can quickly answer basic questions you may have about your F or J visa status. 
 
  • Virtual Drop-In Advising with ISS AdvisorsStudents with brief and/or general questions can speak with an ISS advisor virtually during drop-in advising times. Students will access a Zoom link provided in EAB Navigate and will be added to a virtual waitlist on a first-come, first-served basis. To check if there is an advisor available for virtual drop-in advising, students will be able to login to their EAB Navigate account, choose the topic they are needing assistance with, and see if an advisor is available for drop-in advising during a time that works with the student’s schedule.  Virtual drop-in advising will typically be available on the following dates and times each week. 
    • Monday: 8:30-11:30am and 1:30-4:30pm 
    • Tuesday: 8:30-11:30am and 1:30-4:30pm 
    • Wednesday: 8:30-11:30am  
    •  Thursday: 8:30-11:30am and 1:30-4:30pm 
    • Friday: 8:30-11:30am and 1:30-4:30pm 
 
  • Virtual Appointments with ISS Advisors: If your situation or question is more complicated, please schedule an appointment with an ISS advisor. Appointments can be scheduled online thru EAB Navigate at https://tamu.guide.eab.com/app/#/authentication/remote/. Due to COVID-19 all appointments will be conducted thru Zoom.
 

Contact ISS

Our phone number is 979-845-1824.
*Call waiting times can vary depending on how many calls we are receiving. 

Our email is iss@tamu.edu. Please include your name and UIN in the email. 
*Our office receives anywhere from 100-300 emails every day. If you have an urgent situation, please call our office. 

Our fax number is 979-862-4633.
*Please note that we do not accept requests from students through fax.

Our mailing address is:
International Student Services
1226 TAMU
College Station, TX 77843-1226 
*For students, please do not write in our mailing address as your personal mailing address on any official documentation, including the I-765 application.
 

Experiencing an Emergency:

If you or another student is being detained by a government official or you are having problems at the U.S. port-of-entry, call 979-845-1824 and press 2.  This will take you to the ISS call center.  While this service is available at all times, please only use it for emergency situations. More information can be found at http://iss.tamu.edu/Current-Students/Safety-Information/Informing-ISS-about-an-Emergency.

 

​Submitting Requests to ISS

ISS is in the process of transitioning all paper and email requests submitted to our office into electronic records housed in Terra Dotta. As we continue this process, more programs will become available to international students allowing them to submit requests directly into Terra Dotta without having to email documents to iss@tamu.edu

For more information about each request and how to submit, please visit our Terra Dotta page. On this page, we have a detailed list of which requests must be submitted via the Terra Dotta system and which requests must be submitted via email.
 

*NOTE: ISS no longer accepts documents dropped off in person at our office. Please submit all processing requests using one of the two methods above.