Important Alerts

Terra Dotta File Upload Outage - Resolved

October 12, 2020

Terra Dotta, the database software ISS uses to assist students in processing their requests, was experiencing a temporary outage of file upload functionality within some of our requests.  We worked with Terra Dotta to identify the issue and it was fixed within our system as of 11:45am. Students who encountered this issue should be able to complete their document uploads and submit their request. 

We apologize for the inconvenience this may have caused. We appreciate your patience and understanding.

Update Regarding ISS Front Desk 

September 1, 2020

International Student Services has expanded the availability for front desk appointments. Appointments are now available Monday thru Friday at the following times:

  1. Every morning from 8:30am to 12:00pm (Final appointment slot is 11:50am)
  2. Every afternoon from 1:00pm to 4:30pm (Final appointment slot is 4:20pm)

Students may sign up for a front desk appointment to come to the ISS lobby to pick-up documents or to schedule an advising appointment.  Front desk appointments to come to the ISS lobby can be scheduled at   

If you have already chosen a mailing option for your document(s), it has not already been mailed, and now want to pick it up in person at ISS, please send an email with Subject: Mailing Option Change to with your full name, UIN, and a statement that you wish to cancel your mailing request and you plan to schedule a front desk appointment for pick-up. 

Students can continue to schedule advising appointments by calling 979-845-1824.  All advising appointments will continue to be by telephone or by ZOOM.   Detailed information on how to schedule an appointment has been mailed out to all students and are available at


Update to Average ISS Processing Times

May 11th, 2020


Due to the high volume of applications received, International Student Services is outside the 5 to 10 day processing average.  We are prioritizing applications that have immediate due dates.  We have received over 1,400 records for processing from new, current and former students. 

ISS staff are working from home and come to the office to print the completed I-20s or DS-2019s.  This is slowing the processing down, but advisors are working as quickly as possible.  As such, the processing time goal will now be 15 business days.